HOW MUCH DOES SHIPPING COST?
The shipping cost is depending on how many bags you order and the shipping method you have chosen. The price of your shipment is calculated and added to your total during checkout. We currently use Posten for packages delivered within Norway where you can choose between normal mail without tracking or “Klimanøytral parcel” with tracking. International customers (sales outside of Norway) can choose between Norwegian mail service with no tracking or DHL with tracking.
WHEN WILL I RECEIVE MY COFFEE?
Shipping with Norwegian post varies depending on where you are. Within Norway shipping times are normally 2 – 5 working days. If you have chosen DHL you will receive an email with your tracking number. Unfortunately we cannot offer tracking with Norwegian postal service.
Norwegian Post
Norway: 2 – 5 days
Sweden & Denmark: 3 – 9 days
Europe: 3 – 10 days
United States: 5 – 10 days
Rest of world: 7 – 20 days
With DHL, tracking is provided.
DHL
Europe: 2 – 3 days
Rest of world: 3 – 4 days
Please note that because of varying degrees of lock downs due to the Covid-19 situation, deliveries outside of Norway with postal service may take anywhere from 1-6 weeks. DHL is not affected by this delay in a significant way. However this won’t affect the quality of your coffee. The bags are flushed with Nitrogen gas before they get vacuum sealed which maintains the freshness.
DO YOU SHIP INTERNATIONALLY?
Yes, we are pleased to offer international shipping. Unfortunately, due to customs challenges we are not currently able to ship to Brazil, Greece, Russia or Vietnam, but we are working on finding a solution for these countries.
Note: There are some countries we are only able to send to with DHL at the moment as the Norwegian postal service is not able to deliver to all countries due to the Covid-19 pandemic. Please check this website if your country is open for postal delivery with normal mail.
HOW CAN I CHANGE MY SHIPPING ADDRESS?
You can change your shipping address by logging in to My Account – Subscription page, Click on the “Upgrade” button and follow the usual steps as creating a subscription order from scratch. On the checkout page choose the “Pakke til bedrift” option to make sure that the coffee comes straight to your doorstep.
Note: In order for the changes to be reflected in your next shipment the changes must be made before your next subscription renewal date. Changes made after this will automatically be applied to the next order. You can check your renewal date under “My Account” and “Subscription”.
If you have missed the renewal date and need the change to occur on your next shipment, please contact us.
